stiwe

What is the difference between the second generation and the first? Now chatbots can get the hang of a conversation using natural language, previously the interlocutors had to stick to established chatbot scenarios. Such a chatbot can significantly relieve customer service, as demonstrated by the example of the Ikea network. The bot already works on the Ikea website and anyone can test its operation in terms of orders, deliveries, payments, complaints, returns and stores. Chatbot answers open-ended questions using natural language. Earlier generations of bots often required selecting answers from the available list. Now the bot can deal with more complex sentences – even with typos, errors and slang. Chatbot II generation on the left, chatbot I generation on the right. Data from the store’s website show that the bot supports 5,000 a day. conversations, even 60 conversations at the same time, which can significantly relieve consultants. Of course, you can always connect with t...