Second-generation chatbots are much more talkative. The one from Ikea talks to 60 people at the same time

What is the difference between the second generation and the first? Now chatbots can get the hang of a conversation using natural language, previously the interlocutors had to stick to established chatbot scenarios. Such a chatbot can significantly relieve customer service, as demonstrated by the example of the Ikea network.

The bot already works on the Ikea website and anyone can test its operation in terms of orders, deliveries, payments, complaints, returns and stores.

Chatbot answers open-ended questions using natural language. Earlier generations of bots often required selecting answers from the available list. Now the bot can deal with more complex sentences – even with typos, errors and slang.

Chatbot II generation on the left, chatbot I generation on the right.

Data from the store’s website show that the bot supports 5,000 a day. conversations, even 60 conversations at the same time, which can significantly relieve consultants. Of course, you can always connect with them. This occurs at the request of the client or upon detection of an issue that requires human intervention. This will also take over if the bot doesn’t understand the question twice.

Artificial intelligence from Google.

Behind the creation of the bot is the K2Bots.AI team , which has integrated two global technologies:

  • Google Dialogflow – a chatbot engine for automatic conversations.
  • Genesys PureCloud – a live chat solution.

Google Dialogflow is slowly becoming a standard engine that supports conversations using natural language. It natively supports 34 languages, including Polish, of course. Among others, it uses Google Assistant.

Genesys PureCloud supports all contact channels, so that the assistant can be available not only on the website, but also in Messenger, application or using voice control.

K2Bots.AI argues that investing in chatbot can quickly pay back – even within a few months. If you reach the appropriate scale of automatic conversions, a chatbot costing as much as 2-3 consultants a year can take the load of up to 20 people. Its price starts from 5,000 PLN per month.

* Material published in cooperation with the Oktawave brand.

Second-generation chatbots are much more talkative. The one from Ikea talks to 60 people at the same time

https://ift.tt/3eUmb6w



from WordPress https://ift.tt/2CLWRRp

Comments

Post a Comment

Popular posts from this blog

Astronomers observe a record collision of two black holes. The collision created an object that researchers had been looking for for years

Image
Astronomers have likely discovered the most massive collision of two black holes ever recorded. The chaotic connection of the two objects took place about 7 billion years ago, and now we have received the signal emitted at that time. Thanks to the LIGO and Virgo instruments, researchers were able to observe the birth of one of the most sought-after objects in the universe. Two actors took part in the performance: a black hole with a mass of 66 solar masses and a second black hole with a mass of about 85 solar masses. The two black holes approached each other, orbiting each other at the end at a rate of several times a second, until a collision occurred, during which powerful ripples of space-time were emitted, which spread out across the universe at the speed of light. In the collision, a black hole with a mass of 142 solar masses was formed. This is an extremely important discovery for astronomers. So far, researchers have been able to detect and indirectly observe black holes t...
Read more

link collection

https://www.zotero.org/groups/2544200/industrialvalve https://www.xptech.games/2019/12/valve-says-half-life-alyx-will-be-one.html?showComment=1597998098486#c1158433795511040620 https://www.writing.com/main/portfolio/view/catwz123 https://www.worldtradersdirectory.com/author/josiahmieo/ https://ift.tt/32Zpd43 https://www.warriorforum.com/members/globewz.html https://www.wantedly.com/users/140414559 https://www.w3.org/users/125385 https://www.vocabulary.com/profiles/B15J95JMLY0FLC https://www.vingle.net/zhshzhun12 https://www.viki.com/users/larsonsherylhwbe2_953/about https://www.universalhunt.com/articles/different-types-of-valves-and-their-importance/45135 https://www.turnkeylinux.org/user/1304106 https://www.tumblr.com/blog/coldwz https://www.triptipedia.com/user/gatevalve https://www.tripadvisor.in/Profile/Global61298668051 https://www.thegreatapps.com/profile/ntgd-valve-co-ltd https://www.ted.com/profiles/22785548 https://www....
Read more

Redmi Smart Band review: Value for money – Gadgets Now

Back in 2014, Xiaomi announced its first fitness band called Mi Band and it was also among the first brands to bring affordable yet functional fitness bands in Indian market. The Mi Band was a trendsetter in many ways which planted the idea of buying an inexpensive fitness tracking device. The company recently launched Redmi Smart Band at the price of Rs 1,599, a first under the Redmi series and it comes with lots of features such as 14 days battery life, biggest display in its segment, touch screen, heart rate sensor, bunch of workout modes, notifications and more. We have been using this fitness band for a while now and here’s our review of Redmi Smart Band. Redmi Smart Band: Design and display Just like smartphones, fitness band’s design has also gone monotonous. Most of them look almost the same and Redmi Smart Band is no different. It has got the typical fitness band look and that’s not a bad thing. Few things are better left untouched. Despite that Xiaomi has managed to d...
Read more